Comments from our annual Patient Survey Winter 2018:
We asked our patients if they had any suggestions to make our practice better?
Could not be better
No completely happy
I’m very happy I enjoy coming to practice. Thanks for keeping me smiling
From my very first visit I have found the practice exceptional
None at all- it is a very good practice- excellent staff!
Everything is in good condition
Keep up the good work
Very happy with dental service
Despite having a childhood fear of dentists I enjoy coming to this practice and have been a patient since it opened when I was a teenager. I would not want to go anywhere else and now my children are patients here and I hope they don’t ever have a fear of dentists and I hope they learn how to look after their teeth from a young age. The team have really emphasised the importance and supported me to look after my children’s teeth. The kids love the toys! As a parent I have had more health promotion advice from the dentist than from anywhere else (health visit, GP etc.). Thank you
I have never had a bad experience. I have full confidence in all the staff and any treatment I have
You are all fabulous
All good thank you
Keep up the good work
No works fine for me
N/A keep smiling!
We asked our patients why they though being on a monthly plan was beneficial to them.
"I choose a monthly payment scheme because…"
I feel I don’t need to worry about what might happen in the future with my dental status
Value for money
I’ve been with them for many years and never really thought about shopping around. They seem to provide cover for most treatments required
It is so simple and easy
Because it was recommended
My dentist is with Denplan and I don’t want to change from this excellent practice
I wanted to be sure I got my dental treatment done without costing a fortune prefer a monthly fee
I have no unexpected payments. The monthly direct debit fits precisely into my household budget and I can get prompt attention
A professional, friendly service from all staff every time
It spreads out the cost of my treatment and saves any worries over future problems
It makes going to the dentist easy, no worries
I can afford it
The importance of listening to our patients
Something on the ceiling to look at in all the rooms
We have installed a fabulous cloud light box in Mr Grayes Surgery which has been very popular and we hope to do the same in the other surgery’s
Keep up the good work! Website could do with a refresh
Now we regularly update the website to make sure information is correct and up to date